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Section 1: Authenticity & Trust

1. Are the figures at GK Figure Worldwide authentic or recasts?

We strictly sell original studio resin statues and officially licensed products. We do not sell recasts or bootlegs. Every statue we list comes directly from the designated studio, ensuring the highest level of detail and quality that collectors expect.

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2. Does GK Figure Worldwide provide a Certificate of Authenticity (COA)?

Yes, most premium resin statues include a Certificate of Authenticity and a unique edition number provided by the studio. This documentation is essential for maintaining the long-term value of your collectible.

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Section 2: Pre-Order Logistics

3. How do pre-order deposits work?

A deposit secures your unit during the limited production run. Once the studio completes the statue, we will email you to request payment of the final balance, including shipping fees. Your item will be dispatched immediately after the final payment is cleared. Click here for more on our preordering process! 

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4. Can I cancel my pre-order after paying the deposit?

Since deposits are used to secure your slot with the studio, they are generally non-refundable. However, if a studio cancels production, we provide a transferring credit options/ full refund of your deposit immediately.

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5. What do the ETAs (Q1, Q2, etc.) actually mean?

"ETA" stands for Estimated Time of Arrival. Studios release statues in quarterly waves:

• Q1: Jan – March

• Q2: April – June

• Q3: July – Sept

• Q4: Oct – Dec

• Note: Production delays are common in the resin industry; we update product pages as studios provide new timelines.

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Section 3: Shipping & Safety

6. Why is the shipping fee calculated only when the item is ready?

Resin statues are extremely heavy and the final box dimensions are often not finalized by the studio until production is complete. Calculating shipping at the end ensures you pay the most accurate and fair market rate based on current logistics costs.

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7. What countries are eligible for "Free Tax Sea Shipping"?

We offer tax-inclusive sea shipping to several regions, including the USA, EU, and parts of Southeast Asia. Please check the "Shipping & Delivery" banner on our homepage or contact us to see if your specific location qualifies for tax-free delivery. For more details on our delivery, can here our blog post here! 

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8. How do you protect fragile resin statues during transit?

We use "Collector-Grade Packing." This includes the original studio art box, high-density EPE foam inserts, and a thick outer shipping carton. For ultra-fragile pieces, we often add corner guards or double-boxing to minimize the risk of impact damage.

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Section 4: After-Sales Support

9. What should I do if my statue arrives with shipping damage?

In the rare event of damage, please take unboxing videos and  photos of the outer box and the broken parts immediately. Contact our support team within 48 hours. Depending on the studio, we will assist in obtaining a replacement part or provide a professional repair subsidy.

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10. Can I change my shipping address after placing a pre-order?

Yes! Since pre-orders can take several months, you can update your shipping address anytime before the final balance invoice is issued. Simply email our team with your order number and the new address details.